Simple Shipping.
Reliable Delivery.
At Lunera, every order is carefully processed, packed, and shipped through trusted shipping partners to help ensure your purchase arrives safely and smoothly.
Order Cancellation
Need to cancel? Contact our Customer Support Team as soon as possible after placing your order.
Shipping Information
Orders are processed promptly and shipped through trusted shipping partners.
Estimated Delivery
Total delivery time includes processing time plus shipping time.
Delivery by Region
Delivery estimates are based on historical shipping performance and are provided as general guidelines only.
United States
- Processing: 1–3 business days
- Shipping: 7–15 business days
Canada
- Processing: 1–3 business days
- Shipping: 5–12 business days
United Kingdom
- Processing: 1–3 business days
- Shipping: 7–10 business days
International
- Processing: 1–3 business days
- Shipping: 7–15 business days
Everything You Need To Know
We want your shopping experience with Lunera to feel simple, secure, and dependable from the moment you place your order to the moment it arrives.
❌ Order Cancellation
If you need to cancel your order, please contact the Lunera Customer Support Team as soon as possible after placing your order.
Orders are processed promptly to ensure fast fulfillment. Once an order has been processed or shipped, it can no longer be canceled. If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
⚙️ Processing Time
Orders are typically processed within 1–3 business days.
During peak shopping seasons, holidays, or periods of high order volume, processing may take slightly longer. Once your order has been prepared, you will receive a shipping confirmation email with tracking information.
📍 Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
- Your shipping confirmation email
- The tracking link included with your shipment
- Our Order Tracking page
You can also visit our tracking page here: Track Your Order.
If you cannot locate your tracking information, please contact our Customer Support Team. We will be happy to assist you.
⚠️ Important Notes
- Delivery times are estimates and are not guaranteed.
- Severe weather, customs inspections, holidays, or carrier delays may occasionally affect delivery times.
- International customers are responsible for any applicable import duties, taxes, or customs fees required by their country.
Need Help With Your Order?
If you have any questions regarding your order, shipping status, or delivery, please contact our Customer Support Team. We are committed to providing prompt and professional assistance.
support@lunerafootwear.comThank You
Thank you for choosing Lunera. We appreciate your trust and are committed to providing quality products, dependable service, and an exceptional shopping experience every time you shop with us.